Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At freshstyleshoez, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Marko, still replies to emails himself when he’s not busy designing our next collection. Crazy, right?
Honestly, we’ve tried those automated response systems before, and they drove us nuts. That’s why we keep things personal here. Whether you’ve got a question about sizing (we know, it’s tricky sometimes!), need help with an order, or just want to chat about your latest shoe obsession—we’re all ears.
Fun fact: Our customer service team actually tests every pair of shoes we sell. So when we say "we understand your foot pain," we mean it literally!
Remember that time we completely redesigned our Classic Runner based on customer feedback? Yeah, that was a game-changer. We might be based in Slovenia, but our community spans the globe—and your suggestions shape what we do next.
Pro tip: If you’re emailing about an order, include your order number upfront. It helps us solve things faster, and who doesn’t love speedy solutions?
Live Chat Hours: Monday-Friday 10am-4pm CET (Look for the chat icon in the corner—it’s usually Ana or Tadej waiting to help!)
One last thing—we know return policies can be confusing. If you’re unsure about anything, just ask. We’d rather explain it five times than have you feel stuck. After all, happy feet make happy customers, and that’s what keeps us going.
P.S. If you ever visit Ljubljana, stop by our office! We’ve got coffee, comfy chairs, and way too many shoe samples lying around.
